Christmas Period – RugbyFirst Support
Please note that there will NO Email or Telephone support on the following dates over Christmas :
Wednesday 25th December –Closed
Thursday 26th December – Closed
Friday 27th December – Closed
Monday 30th December - Closed
Tuesday 31st December – Closed
Thursday 2nd January – Back to normal
Should you need to update RugbyFirst during this period please make use of the User Guides available via the RugbyFirst homepage or contact your Clubs Webmaster for assistance – www.rfu.com/clubs
Compatability Issues RugbyFirst – Please note that we are currently experiencing browser compatibility issues with the RugbyFirst membership application. You may experience difficulties when using of IE 9&10, Firefox and Google Chrome.
If you are using Internet Explorer 8 or 9 you will need to run the system in Compatibility mode , here is a link to enable you to do that. http://support.google.com/mail/bin/answer.py?hl=en&answer=181472
The new Player Registration application – Will function on Google Chrome, Firefox, Internet Explorer, iPad and generic tablets. The only browsers that won’t run the new application (due to the new technology used in the system) is anything less than and including Internet Explorer 7.
Newly updated youth registration form : The Youth Registration form has recently been updated to include the wording below :
The club may wish to take photos or videos of the team or players solely for promotion and celebration of club and RFU activities and training purposes. Please indicate if this is acceptable to you: ? YES ? No. Please share any additional information with the club Safeguarding Officer.
Please click here to access the new youth registration form
CRB Updates 2012/2013: From 1st September 2012, the CRB introduced new identity checking guidelines. These new guidelines will apply to all applications for a CRB check.
The latest issued guidance can be downloaded from the homepage of the Home Office website in the 'Latest from the CRB'www.homeoffice.gov.uk/crb and includes a number of further updates to the accepted documents. These are: section at
The current Non-UK Photo Driving Licence (Group 2a) - Now states that this can be used up to 12 months from the date the applicant entered the UK. Please note - This document may still be used to verify the identity for individuals prior to arriving in the UK.
Work Permit/Visa (Group 2b) - Now states valid up to the expiry date.
The letter from the head teacher/College Principal (Group 2b) - Now states 16 - 19 year olds but must be UK only.
The Home Office website also includes the latest FAQs and updated scenarios to help determine when an ID documentation check has been completed. The FAQs and the scenarios can be found in the 'Reminder - last day for using existing identity checking guidelines is 31 August' news story found under the 'Latest from the CRB' section on the Home Office website.
The e-CRB system will be updated to show only valid forms of ID. All RFU website information will be monitored and updated in accordance with future changes.
Server Upgrade For The New Season 2012/2013: In readiness for the upcoming season (2012/2013) we have upgraded all the web servers used for RugbyFirst, this upgrade went live 2012 and has doubled the processing power (CPU) on all the web servers we use.
This change has increased the response times on all the RugbyFirst systems (Clubs Portal, Player Registrations, Competitions etc.) and should provide a better and quicker user experience.
9:00 – 13:00 and 14:00 - 17:00 Monday to Friday
Email: firstname.lastname@example.org Telephone: 020 8831 6651
This means the telephone helpdesk will be open longer each week and at the times when it is most needed.
These additional hours will also enable us to dedicate more time to answering the email queries which constitute the majority of calls sent to the helpdesk.