Welcome to RugbyFirst
THE most modern administration system in British sport was launched on the 6th October 2006 by the Rugby Football Union. RugbyFirst is a game-wide internet-based tool to help run rugby at all levels, with the details of more than one million coaches, referees, players and volunteers held on a single system
Support
Please Note: The helpdesk will be closed between 28th June 2008 and 6th July 2008 inclusive. It will reopen as usual on 7th July.
A dedicated website helpdesk is available to support all RugbyFirst Users. The helpdesk is operational on the following days and times;
The helpdesk can be contacted either by 'phone on 0870 999 2003 (calls charged at National Rate) or by e-mail at rugbyfirstsupport@therfu.com.
The target response time is 24 hours. In the first instance, users should contact their Club Super-User or CB Champion;
Training
Quick Reference Guides Click Here for seven quick reference guides that cover: Navigation, Membership, Teams, Events, Web Editor, Club Profile and Player Registration
Workbook A step by step workbook has been produced that gives greater detail for each of the seven modules covered by the quick reference guides. It explains the changes and improvements from club pages and which club roles will be able to use the tools in each module. 100 hard copies and 400 copies on CDROM will be distributed via the CB Champions.
Frequently Asked Questions Click Here For a list of FAQs. Updates will be made responding to additional queries from the game.
E-Learning When users log into rfu.com/clubs after 6 October, they will be able to view on-line video tutorials, that take the form of ‘story boards', showing them how to use the tools in RugbyFirst.
CB Champions 28 Constituent Bodies have identified 39 individuals who will be the ‘champion' for RugbyFirst. These individuals will be trained on the use of RugbyFirst and on the delivery of training. They will train a ‘super user' in each of the section 1 clubs that is actively using club pages currently. All training materials will be provided by the RFU. The Champions will encourage and support clubs to use RugbyFirst.
Face-to-face training A number of groups have already received training, these include: national and regional adult player registrars; CB Youth Registrars; Approved coaching centres; and, Chairmen of Divisional Organising Committees. Specific training plans have been developed for: Referee Societies; Disciplinary Committees; RFUW.
